# Gorgias: reviews and analysis > Helpdesk with an AI agent for Shopify stores: resolves tickets and issues refunds from the ticket itself. - Canonical: https://serchai.com/en/reviews/gorgias/ - Site: Serchai (https://serchai.com) — AI tools comparator - Language: en - Updated: 2026-07-27 --- ## Verdict Gorgias is the reference helpdesk for Shopify stores, with an AI Agent that doesn't just answer: it issues refunds and order edits directly from the ticket, something that on other e-commerce platforms (WooCommerce, BigCommerce, Magento) stays read-only. From $40 a month, with billing split between tickets and AI interactions that scales fast with volume. In July 2026 it launched AI Agent 3.0, with speed and resolution improvements the company itself documents. **Best for:** Shopify stores with ticket volume wanting the AI agent to resolve and act, not just answer. **Rating:** 3.6/5 ## Pros - Top-tier Shopify integration: refunds and order edits from the ticket - Public, detailed pricing, with an exact calculator by tickets and AI interactions - High rating with meaningful review volume (4.2/5 over 613 on the Shopify App Store) ## Cons - The AI Agent is not available outside Shopify: on other platforms the integration is read-only - Split billing (helpdesk + AI per interaction) makes cost spike with volume ## Key facts - Price: From 10 USD - Free trial: No - Platforms: Web - Categories: [Productivity](https://serchai.com/en/best-ai/productivity/) - Official website: https://www.gorgias.com ## What the internet says (agentic sweep) Gorgias launched AI Agent 3.0 this week, with speed and resolution improvements the company itself documents. An independent review confirms at the same time a real limitation: the AI agent does not work outside Shopify. - Sweep date: 2026-07-27 - Derived score: 3.6/5 ### Axes - Results: 4/5 - Control: 3.8/5 - Real price: 3/5 - Integration: 3.8/5 - Support: 3.6/5 ### Recurring themes in favor - The AI Agent issues refunds and order edits directly from the ticket on Shopify stores, not just answers (strong theme) - Public, detailed pricing, with an exact calculator by tickets and AI interactions (present theme) ### Recurring themes against - The AI Agent is not available outside Shopify: on WooCommerce, BigCommerce or Magento the store integration is read-only (strong theme) - Split billing between helpdesk and AI interactions makes cost spike with volume (present theme) ### Sweep sources - [Official pricing] https://www.gorgias.com/pricing — Precios oficiales comprobados el 2026-07-27 en el JSON-LD de la propia página: Starter 10 $/mes (lowPrice declarado), Basic 50, Pro 300 y Advanced 750 con pago anual (60, 360 y 900 mensuales). La IA se cobra aparte por conversación resuelta, 0,90 $ anual y 1,00 $ mensual. Totales combinados publicados: 77, 471 y 1.227 $ - [Docs] https://docs.gorgias.com/en-US/how-youre-billed-for-using-gorgias-199385 — Confirma el modelo de facturación exacto por tickets extra e interacciones de IA extra - [Review sites] https://apps.shopify.com/helpdesk/reviews — Valoración de 4,2/5 sobre 613 reseñas verificadas en la Shopify App Store, comprobado el 2026-07-27 - [Press] https://www.prnewswire.com/news-releases/aftership-and-gorgias-launch-advanced-integration-to-fully-automate-e-commerce-customer-support-302530776.html — Comunicado oficial de la integración con AfterShip, agosto de 2025 > **TLDR:** Gorgias is the reference helpdesk for Shopify stores, with an AI Agent that doesn't just answer: it issues refunds and order edits directly from the ticket, something that on other e-commerce platforms (WooCommerce, BigCommerce, Magento) stays read-only. From $40 a month, with billing split between tickets and AI interactions that scales fast with volume. In July 2026 it launched AI Agent 3.0, with speed and resolution improvements the company itself documents. ## What Gorgias is and how it works Gorgias unifies email, chat, social media, phone and SMS in one inbox, with an AI Agent that automates up to 60% of conversations, per the company's own figures. What sets it apart from a generic chatbot is that it acts: inside a Shopify store it can look up the order, process a refund or edit the shipment directly from the ticket, with no human agent needing to open another tab. It is a Shopify Premier Partner for customer experience at the Enterprise level, and that relationship shows in the product: order, refund and edit integration is complete on Shopify, while on WooCommerce, BigCommerce or Magento the store connects only in read-only mode and the AI Agent is not available, per an independent July 2026 review. ## What using it is like day to day In July 2026 Gorgias launched AI Agent 3.0, a rebuilt architecture with new features: "Gaia," an AI configuration copilot, "Skills" to precisely define what the agent does for each type of request, and MCP connection to Claude, ChatGPT and Cursor. The company itself claims 45% faster response times and 10% more end-to-end resolution. These are its own figures, not third-party audited, but consistent with a high rating with real volume: 4.2 out of 5 over 613 reviews on the Shopify App Store, and 4.6 out of 5 on G2 and Capterra. Setting up the AI Agent well (which Skills to enable, what to hand off to a human) has its learning curve, and several reviews mention the live chat widget can lag during high-traffic moments. ## Pricing and plans You need to understand how Gorgias charges before looking at any figure, because **the price comes in two parts that add up**: the helpdesk on one side and the AI agent's interactions on the other. The helpdesk part starts on the Starter plan at **$10 a month**, rising to $50 on Basic, $300 on Pro and $750 on Advanced with annual billing ($60, $360 and $900 monthly if you pay month to month). The AI part is charged per resolved conversation: **$0.90 on an annual contract and $1.00 on a monthly one**. The site also publishes the combined total for each tier, which is what you actually pay: $77 on Basic, $471 on Pro and $1,227 on Advanced. That is the part that matters for deciding: **the $10 entry figure is real but misleading on its own**, because it excludes the automation, which is precisely what you hire Gorgias for. The cost depends on how many conversations the agent resolves, so it climbs with volume rather than with headcount. For a store with few tickets it comes out very cheap. For one with thousands, do the maths before signing. ## Who it is for (and who it is not for) It fits Shopify stores with ticket volume wanting the AI agent to resolve and take real action, not just answer FAQs. It does not fit stores not on Shopify: there, the AI Agent doesn't work and integration stays limited to looking up data, not acting on it. Nor is it the cheapest option for anyone needing just a basic helpdesk with no AI. ## Alternatives to Gorgias [Tidio](https://serchai.com/en/reviews/tidio/) covers similar automated customer support ground, with a different pricing and configuration approach. [Flair AI](https://serchai.com/en/reviews/flair-ai/) solves a complementary problem in the same store: product photography, not customer support. ## Verdict Gorgias shows an AI Agent can go beyond answering: issuing refunds and order edits from the ticket itself is exactly what separates real automation from a decorative chatbot, and the AI Agent 3.0 launch confirms product investment stays active. What's worth being clear on is that this capability depends on being on Shopify, and that the pricing, though transparent, scales fast with ticket and AI interaction volume. For anyone not selling on Shopify, the honest comparison isn't with Gorgias. ## Alternatives - [Tidio](https://serchai.com/en/reviews/tidio/) — AI chat that resolves your store's repeat questions without a human agent. (3.9/5) - [Flair AI](https://serchai.com/en/reviews/flair-ai/) — Generative product photography: AI scenes and models from real photos, no studio shoot. (3.5/5)