# Heidi Health: reviews and analysis > AI medical scribe: the consultation documents itself and the clinician reviews and signs. - Canonical: https://serchai.com/en/reviews/heidi-health/ - Site: Serchai (https://serchai.com) — AI tools comparator - Language: en - Updated: 2026-07-25 --- ## Verdict Heidi Health is one of the most widespread AI medical scribes: it listens to the consultation (with patient consent), generates the structured note in the clinician's template and leaves dictation and administrative letters one click away. The free plan includes unlimited basic consults, and paid plans start around $99 per user monthly. The rule the tool itself assumes: the clinician reviews and signs every note, because clinical responsibility does not get delegated. **Best for:** Health professionals losing consultation hours to typing notes who want them back by reviewing instead of drafting. **Rating:** 3.2/5 ## Pros - Unlimited basic consults on the free plan - Note templates customizable by specialty - The clinician looks at the patient instead of the keyboard ## Cons - Paid plans have risen in price and are not cheap - Every note demands professional review before signing ## Key facts - Price: From $99 USD · free trial available - Free trial: Yes - Platforms: Web, iOS, Android - Categories: [Productivity](https://serchai.com/en/best-ai/productivity/) - Official website: https://www.heidihealth.com ## What the internet says (agentic sweep) On structured visits it saves documentation time, and a free plan with unlimited basic transcription is unusual in this niche. The trouble is reliability and price, there are repeated accounts of lost sessions and support taking weeks, and the clinician plan went up with the 2026 pricing change. - Sweep date: 2026-07-25 - Derived score: 3.2/5 ### Axes - Results: 3.5/5 - Control: 3.4/5 - Real price: 2.8/5 - Integration: 3.4/5 - Support: 2.8/5 ### Recurring themes in favor - Permanent free plan with unlimited basic transcription and standard templates, unusual among medical scribes (strong theme) - On structured medical visits it cuts documentation time, with figures published by centres that deployed it (strong theme) - Support for over 110 languages and native integrations with large records systems such as Epic and athenahealth (present theme) - Fourteen-day trial on the paid plans, verified on the official site (present theme) ### Recurring themes against - Lost recordings and transcripts that never appear: the most repeated complaint, forcing notes to be rebuilt from memory (strong theme) - On narrative psychotherapy sessions accuracy drops, with drug names mistranscribed and invented content (strong theme) - Support takes weeks to answer even on data-loss reports, according to recent reviews (strong theme) - The clinician plan's price rose with the 2026 pricing change and writing back to the medical record needs a higher tier (strong theme) ### Sweep sources - [Official pricing] https://www.heidihealth.com/pricing — Web oficial: plan gratuito con transcripción ilimitada, planes Clinician y Practice con prueba de 14 días. La página no muestra los importes en el barrido - [Press] https://www.mentalyc.com/blog/heidi-reviews — Reseñas de terapeutas con sesiones perdidas, errores de transcripción y la valoración de 3,3 sobre 5 en Trustpilot. Fuente de un competidor - [Press] https://www.commure.com/blog-scribe/heidi-health-review — Desglose de planes de 2026 y de los límites de integración con la historia clínica. Fuente de un competidor, coincidente con la anterior en los importes > **TLDR:** Heidi Health listens to the consultation with patient consent and delivers the structured note in the clinician's template: typing time becomes reviewing and signing time. The free plan includes unlimited basic consults, and paid ones start around $99 per user monthly. The rule ordering all its use: AI documents and the health professional reviews, corrects and signs, because clinical responsibility does not get delegated to software. ## What Heidi Health is and how it works Heidi Health belongs to the AI medical scribe category: tools attacking the health sector's most cited problem, the documentation hours the professional spends looking at the keyboard instead of the patient. How it works: with the patient's consent, the tool listens to the consultation (in person or by video call), and on finishing delivers the structured note in the format the clinician defined. Templates are the practical heart: every specialty and every professional documents differently, and Heidi generates on your own template (history, examination, plan) instead of imposing a format. Dictation completes the picture: reports, referral letters and administrative documents get dictated and come out drafted. The detail that matters in this sector more than any other: data handling. Heidi operates at the category's standards (encryption, processing agreements, healthcare compliance), and even so each clinic's data protection officer validates the circuit, because health data carries the law's highest protection. ## What using it day to day is like The in-consultation change is physical: the professional looks at the patient through the whole visit, and the note appears at the end for review. That verb, review, defines correct use: the generated note gets read whole, what the AI half-understood gets corrected and it gets signed with its content owned, exactly as one would with a resident's note. The first weeks demand calibration: adjusting templates until the note comes out in your structure, and learning which consultation types transcribe best and which (lots of noise, several people talking) demand more correction. Patient consent is part of the flow, not a formality: you explain what the tool listens to, what for and what happens with the audio, and the sector's experience is that the vast majority accepts naturally when it is explained well. ## Price and plans The free plan includes unlimited basic consults and a monthly quota of advanced actions: enough for serious testing and even low-volume practices. Paid plans start around $99 per user monthly (with options rising toward $150 by plan and billing), adding the advanced features, integrations and support a running clinic demands. The math gets done in consultation time: if documentation steals one or two daily hours, the paid plan pays for itself with a fraction of the recovered time. The category's price rises are real, and testing on the free plan is the sensible way to measure your own saving before paying. ## Who it is for (and who it is not) It is for health professionals and clinics where documentation eats the consultation: general medicine and note-heavy specialties, and any practice where the keyboard competes with the patient. The free plan makes trying it cost nothing. It is not for anyone wanting AI to decide anything clinical (not its function, nor should it be), nor for mental health practices wanting their specialty's complete platform: there [Upheal](https://serchai.com/en/reviews/upheal/) plays at home. For team meetings and non-clinical management, [Fireflies](https://serchai.com/en/reviews/fireflies/) covers general documentation for less. ## Alternatives to Heidi Health [Upheal](https://serchai.com/en/reviews/upheal/) is the mental health specialist: session notes in clinical formats, scheduling, telehealth and a client portal in one platform, with a free plan of unlimited notes. For psychologists and therapists, its focus wins. [Fireflies](https://serchai.com/en/reviews/fireflies/) documents general meetings (team, management, training) from a free plan: it is not a medical scribe and does not pretend to be, and it covers the clinic's administrative half. ## Verdict Heidi Health delivers its category's central promise well: returning to the professional the hours documentation steals, with your own templates and a free plan that lets you verify it risk-free. Paid plan prices demand doing the math with your real volume. And the condition of use comes not from the tool but from the profession: every note gets reviewed and signed, consent gets asked and the data circuit gets validated by whoever is responsible. Under those rules, it is one of the sector's clearest purchases of time. ## Alternatives - [Upheal](https://serchai.com/en/reviews/upheal/) — AI session notes for psychologists and therapists, with scheduling, telehealth and a client portal. (4.1/5) - [Fireflies](https://serchai.com/en/reviews/fireflies/) — Records, transcribes and summarizes your meetings and interviews in 100+ languages. (3.9/5)