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Factorial: reviews and analysis
All-in-one HR, payroll and IT for Spanish SMBs, with the Factorial One AI agent.
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Our verdict
Factorial is the most widely adopted HR platform among Spanish SMBs: time, talent, payroll, finance and IT management in one place, with more than 90 integrations and its own AI agent (Factorial One) that applies policies and runs tasks on the employee's behalf. The core, Factorial Core, is free. Paid modules start at about €5 a month per person, but the real cost depends on how many modules are activated and requires a custom quote. Good product reputation, with repeated complaints about customer support.
Best for: Spanish SMBs wanting HR, payroll and IT in one platform, activating modules as they grow.
What changed this week
Sweep of
No substantive change from the previous sweep: what we checked this week confirms what was already there.
- down
- no change
We have tracked it since July 27, 2026: 3 sweeps on record, with the score moving between 3.5 and 3.7. We publish the latest change here; the full series is not published.
What the internet says
The headline price does not move: it stays at 5.5 euros per person per month before tax, confirmed again this week on the official pricing page with two independent reads. The company still keeps the tab title with the old 5 euro figure while the visible heading already says 5.5, so search results keep showing a price the page no longer backs. Capterra adds a detail to the usual complaint about contract terms: several users describe features that used to come included and now get billed separately. The Factorial One agent still has no traceable independent opinion.
What the web repeats in favour
- The integrations marketplace passes 90 options, and the single-platform approach cuts the need to wire separate tools together
- It covers time tracking, absences and payroll in one place with Spanish regulation baked in, which is the real reason a small business buys it
- There is a free trial with no payment method required, and during it you get the most complete plan
- Serious security and compliance certifications, and a company with fresh funding and no sign of cutbacks
What the web repeats against
- The published entry price is only an anchor: the page itself holds a contract floor it resolves client-side and never prints, and the only buy button asks for a custom quote
- Complaints appear about changes to agreed terms, with features that used to come included now billed as a separate module, plus friction when cancelling
- Its own pricing page still contradicts itself: the tab title advertises 5 euros while the visible heading says 5.5, so search results show a figure the page no longer backs
- The AI agent the company leads with still has not one traceable independent user opinion, either for or against
Sweep sources: Official pricing · Review sites · Docs · Communities · Press
Pros / Cons
Pros
- Free core with paid modules activated as needed
- More than 90 integrations and a documented public API
- Serious security certifications: ISO 27001, SOC2, ENS
Cons
- The real cost requires a custom quote: no public per-module pricing table
- Repeated review complaints about slow or hard-to-reach support
TLDR: Factorial is the most widely adopted HR platform among Spanish SMBs, with time, talent, payroll, finance and IT management in one place and its own AI agent, Factorial One, that applies policies and runs tasks on the employee’s behalf. The core is free and paid modules start at €5.5 a month per person, but the real cost requires a custom quote depending on how many are activated. Good product reputation, with repeated complaints about support.
What Factorial is and how it works
Factorial describes itself as the HR, finance and IT software for business management, and its structure backs that up: a free core, Factorial Core, on top of which paid modules get activated as the company needs them. The available blocks are time management (absences, time tracking, shifts), talent (hiring, performance, training, onboarding), payroll and compensation, finance (expenses, projects, cards) and IT (device and inventory management).
The newest piece is Factorial One, an AI agent the company describes as two layers: one representing the organisation, applying its policies, and one representing the employee, running tasks on their behalf. Per its own site, more than 16,000 companies trust Factorial, and it markets itself as the number-one management software in Spain.
What using it is like day to day
What comes up most in independent reviews is that the interface is intuitive and functional coverage is broad: few basic HR tasks fall outside the product. With more than 90 integrations in its marketplace (Slack, Google Workspace, Okta, Jira, Zapier) and a documented public API, it fits well alongside the other tools an SMB already uses.
The weak point that shows up again and again on Trustpilot and Capterra is support: several reviews describe difficulty reaching the team or resolving incidents quickly. It is the kind of complaint worth weighing if the company expects to rely on support often, not just at the start.
Pricing and plans
Factorial Core, the basic core, is free. From there, paid modules get activated (Time, Talent, Finance, IT), each in a Business or Enterprise variant, and the entry price advertised on the site is €5.5 a month per person. But there is no public per-module pricing table: the site itself asks you to “request a custom quote,” so the entry figure is only an anchor, not the final cost.
That means two similarly sized companies can end up paying very different amounts depending on which modules they activate. There is no way to calculate the real cost without going through that quoting process.
Who it is for (and who it is not for)
It fits Spanish SMBs wanting to activate HR, payroll and IT features as they grow, without having to stitch together several separate tools, and that value serious security certifications (ISO 27001, SOC2, ENS) for operating under GDPR.
It does not fit anyone who needs to know the total cost before talking to anyone: there is no pricing table here, only an entry anchor and a custom quote. Nor is it the best pick if fast, consistent technical support is the priority, based on what independent reviews report.
Alternatives to Factorial
Kenjo targets deskless teams (retail, healthcare, logistics) more specifically, with a narrower focus on shifts and time tracking. Workable solves a different problem in the same department: not day-to-day people management, but the full hiring process with an agent that sources and screens candidates.
Verdict
Factorial delivers what it promises a Spanish SMB: an HR platform that grows with the company, plenty of integrations, and an AI agent starting to automate real tasks rather than acting as a decorative chatbot.
What needs checking before deciding is the real cost, because the entry price shown on the site is not what you end up paying: only a custom quote gives that. And it is worth weighing the support complaints if the company expects to need it often.