The best alternatives to Crisp

Why look for a Crisp alternative

Crisp is made by CRISP IM SAS in Nantes, with no investors, and its argument is price: a flat rate per workspace instead of per agent, with unlimited human conversations from the free plan onwards. The AI agent is included from the Mini plan at 45 a month, but with a monthly credit allowance that on running out stops answering and escalates everything to people. The flat rate is not infinite either: four seats and five thousand contacts on that plan. And there is a currency muddle that confuses even the trade press, because the page declares dollars to machines and paints the euro symbol according to the visitor's timezone.

What its own users repeat in the August 4, 2026 sweep:

• The flat rate carries caps that do not show up when comparing prices: four seats and five thousand contacts on the entry plan, with additional agents billed separately on the higher plans (strong theme)
• The unlimited conversations are the human ones: those handled by the AI draw down credit, and once the month is spent the agent stops answering unless pay as you go is enabled (strong theme)
• The published currency is incoherent: the structured data of its four language versions declares dollars while the European visitor sees the euro symbol, chosen by their browser timezone over the very same figure (strong theme)
• Each workspace is billed separately, so managing several brands multiplies the cost and the volume discount has to be requested over chat (present theme)
• Independent reviews agree on two product limits, thin widget customisation and a CRM that falls short, plus priority support only on the most expensive plan (present theme)

What the internet says about each alternative