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Heidi Health: reviews and analysis
AI medical scribe: the consultation documents itself and the clinician reviews and signs.
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Our verdict
Heidi Health is one of the most widespread AI medical scribes: it listens to the consultation (with patient consent), generates the structured note in the clinician's template and leaves dictation and administrative letters one click away. The free plan includes unlimited basic consults, and paid plans start at $150 per user / month, or $110 billed annually. The rule the tool itself assumes: the clinician reviews and signs every note, because clinical responsibility does not get delegated.
Best for: Health professionals losing consultation hours to typing notes who want them back by reviewing instead of drafting.
What changed this week
Sweep of
No substantive change from the previous sweep: what we checked this week confirms what was already there.
- down
- no change
We have tracked it since July 25, 2026: 3 sweeps on record, with the score moving between 3.0 and 3.2. We publish the latest change here; the full series is not published.
What the internet says
This sweep found no dated fact this week to justify moving the axes. Two independent readings of the official pricing page today confirm the clinician plan still costs $110 a month billed annually and 150 on its own, the same figure this site already published, so last week's correction stands. The themes the network keeps repeating haven't changed either: the free plan with unlimited transcription remains the standout against constant complaints of lost recordings, mistranscribed drug names and slow support.
What the web repeats in favour
- Permanent free plan with unlimited transcription, unusual among clinical scribes
- On structured medical visits it cuts documentation time, and some clinicians put it at a quarter hour saved per hour of clinic
- In-consult answers backed by clinical guidelines and citations are what its defenders value most
- Fourteen-day trial on the paid plans, stated literally on the official site
What the web repeats against
- Recordings lost or cut off mid-session without warning: the most repeated complaint, forcing the note to be rebuilt from memory
- Accuracy fails where it hurts most: mistranscribed drug names, unrecognised medical acronyms and invented clinical detail
- Support is slow or unhelpful even when data is lost, and on the Android store many of its replies just redirect to an email address
- Real price sits well above the entry rung: $110 a month billed annually, 150 on its own, and EHR integration is paid separately on the clinician and practice plans
- The app closes itself or logs you out mid-consultation, with the patient sitting there waiting
Sweep sources: Official pricing · Review sites · Press · Review sites
Pros / Cons
Pros
- Unlimited basic consults on the free plan
- Note templates customizable by specialty
- The clinician looks at the patient instead of the keyboard
Cons
- Paid plans have risen in price and are not cheap
- Every note demands professional review before signing
TLDR: Heidi Health listens to the consultation with patient consent and delivers the structured note in the clinician’s template: typing time becomes reviewing and signing time. The free plan includes unlimited basic consults, and paid ones start at $150 per user / month. The rule ordering all its use: AI documents and the health professional reviews, corrects and signs, because clinical responsibility does not get delegated to software.
What Heidi Health is and how it works
Heidi Health belongs to the AI medical scribe category: tools attacking the health sector’s most cited problem, the documentation hours the professional spends looking at the keyboard instead of the patient. How it works: with the patient’s consent, the tool listens to the consultation (in person or by video call), and on finishing delivers the structured note in the format the clinician defined.
Templates are the practical heart: every specialty and every professional documents differently, and Heidi generates on your own template (history, examination, plan) instead of imposing a format. Dictation completes the picture: reports, referral letters and administrative documents get dictated and come out drafted.
The detail that matters in this sector more than any other: data handling. Heidi operates at the category’s standards (encryption, processing agreements, healthcare compliance), and even so each clinic’s data protection officer validates the circuit, because health data carries the law’s highest protection.
What using it day to day is like
The in-consultation change is physical: the professional looks at the patient through the whole visit, and the note appears at the end for review. That verb, review, defines correct use: the generated note gets read whole, what the AI half-understood gets corrected and it gets signed with its content owned, exactly as one would with a resident’s note.
The first weeks demand calibration: adjusting templates until the note comes out in your structure, and learning which consultation types transcribe best and which (lots of noise, several people talking) demand more correction.
Patient consent is part of the flow, not a formality: you explain what the tool listens to, what for and what happens with the audio, and the sector’s experience is that the vast majority accepts naturally when it is explained well.
Price and plans
The free plan includes unlimited basic consults and a monthly quota of advanced actions: enough for serious testing and even low-volume practices. Paid plans start with Clinician, which its site publishes at $150 per user / month. The same card drops to $110 per user / month when billed annually, with a stated saving of $480. The Practice plan is sold on annual billing only, at $180 per user / month. They add the advanced features, integrations and support a running clinic demands.
The math gets done in consultation time: if documentation steals one or two daily hours, the paid plan pays for itself with a fraction of the recovered time. The category’s price rises are real, and testing on the free plan is the sensible way to measure your own saving before paying.
Who it is for (and who it is not)
It is for health professionals and clinics where documentation eats the consultation: general medicine and note-heavy specialties, and any practice where the keyboard competes with the patient. The free plan makes trying it cost nothing.
It is not for anyone wanting AI to decide anything clinical (not its function, nor should it be), nor for mental health practices wanting their specialty’s complete platform: there Upheal plays at home. For team meetings and non-clinical management, Fireflies covers general documentation for less.
Alternatives to Heidi Health
Upheal is the mental health specialist: session notes in clinical formats, scheduling, telehealth and a client portal in one platform, with a free plan of unlimited notes. For psychologists and therapists, its focus wins.
Fireflies documents general meetings (team, management, training) from a free plan: it is not a medical scribe and does not pretend to be, and it covers the clinic’s administrative half.
Verdict
Heidi Health delivers its category’s central promise well: returning to the professional the hours documentation steals, with your own templates and a free plan that lets you verify it risk-free. Paid plan prices demand doing the math with your real volume. And the condition of use comes not from the tool but from the profession: every note gets reviewed and signed, consent gets asked and the data circuit gets validated by whoever is responsible. Under those rules, it is one of the sector’s clearest purchases of time.